Booking FAQ

For most tours, at least 4. If the group doesn't fill, the manager offers another destination, a private transfer, or the same trip for a small surcharge.

The evening before departure. The manager contacts every participant — many people book late, after dinner, so the final group is only clear that evening.

Usually at your hotel or on a central street in Mestia — the pickup point is agreed with the manager.

The manager and/or the driver will call you to ask how much more time you need. If you don't answer within 15–20 minutes, the shared transfer leaves.

We may use photos from shared tours for advertising on our website, Telegram channel and social media. If you don't want photos of you published, tell the manager or guide — we won't use them.

No. We don't take prepayment for tours and transfers around Svaneti, and usually not for intercity transfers either.

In cash to the driver, or by bank transfer to a Georgian card or account using the details the manager sends.

Yes, you can cancel a tour or transfer yourself — there is no prepayment and no non-refundable deposit for tours and transfers around Svaneti. Please tell us as early as you can.

Once a shared transfer is confirmed, one person dropping out often means the group no longer fills — and the trip is cancelled for everyone else.

The tour may be cancelled, moved to another day, or replaced by an alternative route — the manager or guide decides together with the group.

Sunrise and sunset times shift through the year, so the departure moves with them, and we also take the weather into account. We confirm the exact time the day before.

Our Free Svaneti excursions run in Georgian, English and Russian, and our guides speak these languages.